The Whitneys
  • Ken & Kari Whitney
  • Ken
  • Kari

Dealing With Customers When You Screw Up

6/9/2014

0 Comments

 
It has been said that the best customer service is no customer service, the theory being that eliminating the need for service is the best way to satisfy customers. As a business owner my goal was to be was pleasant, precise, and prompt in all dealings with my customers. We aimed to do exactly what we said we would do – no more and no less. Based on their letters and referrals, customers appreciated this approach.

However, sometimes mistakes happen. 

Read More
0 Comments

Reminders Of Why We Did What We Did

12/31/2013

1 Comment

 
For over a decade one of the best parts of my job has been reading hundreds of letters from customers about their satisfaction with the service we've provided. Often the letters arrived during hectic times, and they gave us renewed energy to keep fighting the good fight. I'm about to sell my interest in the company to my longtime business partner, and with that I will be giving up the pleasure of creating the content, providing the service, and receiving the letters. To (selfishly) commemorate my transition, here are excerpts from some of the letters I received in 2012 and 2013.

Read More
1 Comment

    Ken Whitney

    View Ken Whitney's profile on LinkedIn
    Ken Whitney is a mission-driven problem solver who helps organizations focus on long-term strategies for success.

    Archives

    June 2015
    November 2014
    October 2014
    June 2014
    January 2014
    December 2013

    Categories

    All
    Book Review
    Bragging
    College
    Customer Service
    Education
    Endorsements
    Fundraising
    Independent Schools
    Memorial
    Public Service
    Sports
    Volunteerism

    RSS Feed

Powered by Create your own unique website with customizable templates.