It has been said that the best customer service is no customer service, the theory being that eliminating the need for service is the best way to satisfy customers. As a business owner my goal was to be was pleasant, precise, and prompt in all dealings with my customers. We aimed to do exactly what we said we would do – no more and no less. Based on their letters and referrals, customers appreciated this approach.
However, sometimes mistakes happen.
However, sometimes mistakes happen.
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